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Refund Policy

Last updated: 5th August 2026

 

This policy explains how refunds and cancellations work for coaching purchased through www.dcgolf.co.uk, run by Darren Cain ("we", "us", "our").

Contact: darrencaingolfcoach@gmail.com

 

One-off coaching sessions

  • Cancellations by you: If you need to cancel or reschedule a booked session, please contact us at least 24 hours before your scheduled time. Sessions cancelled with sufficient notice will be rebooked free of charge.

  • Late cancellations or no-shows: Sessions cancelled with less notice than above, or missed entirely without notice, are non-refundable.

  • Cancellations by us: If we need to cancel a session (e.g. due to illness, weather, or unforeseen circumstances), you'll be offered a full refund or a free rescheduled session, whichever you prefer.

 

Subscription coaching packages

  • Recurring billing: Subscriptions renew automatically and you'll be charged at the start of each billing period until you cancel.

  • Cancelling your subscription: You can cancel at any time by contacting us at darrencaingolfcoach@gmail.com [or: via your account/purchase confirmation email]. Cancellation will take effect at the end of your current billing period — you'll keep access to any remaining sessions/benefits in that period, but won't be charged again going forward.

  • Refunds on the current billing period: We do not offer partial refunds for unused time within a billing period you've already paid for, except where required by law or at our discretion in exceptional circumstances.

  • Refunds on previous charges: Past payments for periods already completed are non-refundable.

 

Faulty or undelivered services

If a session or service you've paid for was not delivered as described (for example, a technical failure preventing an online session from happening, through no fault of your own), please contact us within 14 days and we'll arrange a replacement session or a full refund for that specific charge.

 

Your statutory rights

Nothing in this policy affects your statutory rights as a consumer under UK law, including your rights under the Consumer Rights Act 2015 and, where applicable, your right to cancel certain distance contracts under the Consumer Contracts Regulations 2013.

 

How to request a refund or cancellation

Contact us at darrencaingolfcoach@gmail.com with your name, order/booking details, and the reason for your request. We'll aim to respond within 3 working days.

 

Changes to this policy

We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date.

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